Shipping & Return
At Paws & Plates, we aim to provide a seamless shopping experience with reliable shipping and hassle-free returns. Please read our policy below for details on delivery times, shipping costs, and return procedures.
Shipping Policy
1. Shipping Locations
We currently ship across South England, the UK, and select European countries.
2. Processing Time
-
Orders are typically processed within 7-10 business days.
-
Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time & Cost
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Delivery | 7-10 business days | Free |
-
Delivery times may vary due to unforeseen circumstances (e.g., weather delays, courier issues).
-
Shipping costs will be calculated at checkout based on location and order weight.
4. Tracking Information
Once your order is shipped, you will receive a tracking link via email to monitor its progress.
Return & Refund Policy
We want you to be completely satisfied with your purchase! If you're not happy with your order, you may return it under the conditions below.
1. Eligibility for Returns
-
Items must be returned within 14 days of delivery.
-
Products must be unused, in original packaging, and in resaleable condition.
-
Custom or personalized items cannot be returned unless they are faulty or damaged upon arrival.
2. How to Initiate a Return
-
Contact our support team at sales@pawsplates.com with your order details.
-
We will provide you with return instructions and a return shipping address.
-
Pack the item securely and ship it back to us.
3. Refund Policy
-
Once we receive and inspect the returned item, we will process your refund within 5-7 business days.
-
Refunds will be issued via the original payment method.
-
Shipping costs are non-refundable, except in cases where the item was defective or incorrectly sent.
4. Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund at no additional cost.
Need Help?
If you have any questions regarding our Shipping & Return Policy, feel free to contact us:
📧 Email: sales@pawsplates.com
📍 Address: South England, UK
Thank you for shopping with Paws & Plates! 🐾